Virtual Receptionist Helps client in Pain. Great Job!

What can a virtual receptionist / Live answering service do for your business?

Tanya "Great Job"

Sometimes it is something amazing!
Many people do not answer the phone anymore.
In an attempt to cut costs they are using fancy new auto attendants or voice-mail etc and they think they are providing great customer service.
We recently had one of our receptionists help an appointment setting client who uses us to answer his phone and book appointments
It really showed me that only a live person can provide a level of service that goes above and beyond and truly builds customer loyalty.
I sit here everyday listening to what a great receptionist can do. They empathize, listen and add value to ever customer interaction in a way that only a human can. Sometimes they even "Wow me" as the interaction below shows how Tanya one of our great receptionists helped a chiropractic patient who was in extreme pain squeeze into our clients schedule.


Hi Dr MacNeil.
I just received a call from Bob ? who is in IMMENSE pain (so much that he could hardly talk to me on the phone)
He can walk okay but he can't stand up straight.
I took a look at your calendar and told him to come in for 2/2:15. He's going to grab a shower and come for then.
I know your schedule has you off until 2:30 and then Mary ? is in at 3pm, but I felt so bad for this guy (and I know you would too), so I wanted to try and get him in asap.
And, as I was booking this, Jules ? was booked in for the 2:45 slot. Is there any way you could come in to see Bob at 2pm when he gets in? I'm sorry if this isn't do-able.
His telephone number is 1-902-7??-5/// if you need to reach him. Or I can call him if need be.


Thanks
Tanya
Smiledog 'Your Receptionist'


Our client replied back to Tanya with the following comment.


Thanks Tanya,
I will see Bob as soon as he arrives.
A+


All I can say is lets see your voicemail or auto attendant provide this level of service.


Live answer can really make a difference.

"Smile when you answer the phone"

"SmileGals" Surpised Again! Thank you Cheri!

Wow!!!!  We were so surprised when Cheri a Physiotherapist who has been a Smiledog virtual receptionist appointment setting client "FOREVER" dropped by and gave all the receptionists an incredible gift basket.

Cheri was one of our first virtual receptionist appointment setting clients. Cheri started using a Google calendar then moved over to our customized web based appointments setting system and we have loved booking clients into her schedule.  

The "SmileGals" would just like to give Cheri a big Thank you. The balsmic vinger etc wine bread hic! was fantastic.
We so impressed that you thought of us and we wish all the best,. You made our day / month.

Virtual Receptionist "Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

"Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

Tanya one of Smiledogs great Virtual Receptionists has provided outstanding answering services to small business all across North America. Tanya who has been with Smiledog for over two years provides outstanding telephone messaging and virtual receptionist services to Smiledog's diverse client base in The United Sates and Canada.

The Smile-Gals would like to give Tanya a shout on her birthday and say how much we appreciate her fun attitude and superior customer service skills.

If you need a virtual receptionist or answering service call Smiledog to get Tanya and the rest of our excellent staff to create a great first impression for you business. We can take a message, connect calls to your extension, cell or home office. We also specialize in booking appointments using any web based system for massage therapists, physiotherapist, chiropractors, acupuncture, hypnotic therapy, osteopathy and psychological offices.

Smiledog system is flexible and customizable to each clients needs. Tanya is a great example of the great team of virtual receptionists who provide service to our diverse client base in North America.

Happy Birthday Tanya,. Thanks for the great work. Call us at Toll free @ 1-866-773-2030

http://www.smiledog.ca/

"Smile-Gals" Receive more Testamonials

AUGUST 2011 TESTAMONIALS FOR THE 'SMILE-GALS"

Thought I'd provide some quick feedback: only positive reviews! My clients are pleased with the service they are receiving, my ability to return messages quickly and efficiently has increased, and I feel much more organized throughout the day!

Andrew McDonald
Owner/Operator
McDonald& Company - Naval Architecture and Design
http://www.navalarchitecture.ca/

================================

I understand you are looking for a reference on the service of Smiledog Remote Reception. I have been working with them for few months now and could not be more delighted with their services. I have worked with larger companies before and no where have I had this level of personalization; it really is as if their team was in your office! I have gotten many comments from my callers as to the professionalism of the receptionist and if there is any you need, Jeff is a call away. This is the testimonial I wrote for their website.
I have a management consulting/law firm and really needed some help managing my calls! I found Smiledog on a Google search and because they are a small firm like mine I thought I would give them a try. Don’t let the size fool you, this firm delivers a top notch professional and totally customized, solution to your communication needs. Unlike the big companies that I have used before, you can change your instructions in real time, via a simple email; in fact, everything with them is that easy. Smiledog has great old fashioned values- they put the Client first!

Every word is true- you have direct access to the receptionists, who I call the “smile-girls”, in real time and can change your instructions in an instant. Needless to say, I could not give them a higher recommendation, but if those things aren’t enough, their prices are affordable even for the smallest of companies.
If you would like further info please don’t hesitate to call me. My contact info is below.
Sincerely,
Lori Karpman B.Comm, B.C.L., LL.B.
President & CEO I Lori Karpman & Associates Ltd.
===================================

We have been using your services a lot more lately since we have been out of the office and we are so happy with the job everyone is doing. Thank you so much for treating our customers so well and handling their questions so professionally.
Best to everyone,
Tara Boles
Training Center Director
AED & CPR Training and Consulting, Inc.
Evanston, IL www.Multi-Hazard.org

A BIG Smiledog "THANK YOU" you goes out to Claire at BeNatural.

We had a great surprise this week.

Claire Lasnier from Be Natural  http://www.benaturallaserhairremoval.com/ 
dropped by our office with lunch for all our receptionists.

This was a total surprise and greatly appreciated by everyone at Smiledog. Claire has been a client for several years and we love booking appointments and helping her clients with FAQ's..

Claire runs a great company and the "Smile Gals" love helping her grow her business.

Thanks so much Claire. We loved the surprise.

Be Natural Website

July 2011 Smiledog Testimonials

After a long absence from blogging we have finally have our Smiledog blog linked to our website.
I do not know why this took so long. I guess it the typical problem most small business owners have. Not enough time in the day.,

So to get started I am posting some testimonials we received in July 2011.

Then the goal will be to get some old events updated with pictures etc. and then start a regular blog schedule.

Its nice to get something off the list! Jeff@Smiledog

Testimonials for July 2011
Things are going good so far. I've enjoyed the contact, questions, and friendliness of the receptionists and have had some good feedback from patients.
Acupuncture Clinic Calgary
================================
Just tested the call transfer and it worked great..and tell Tanya she sounds awesome.
I do have to tell you, before I made the choice to go with your company I did phone three other companies, one got my name wrong, one lost my call in a transfer, and another one got my phone number wrong on the message and they all did not sound as cheerful as your employees. I have had the opportunity with calling you back to get to talk to a couple of them, and they are very organized and sound fabulous. Just wanted you to know that I have a lot of faith in the way that your company is offering this service, I am very impressed.
Aradia Fitness
=============================
Hey Jeff.
Everything is working out really well, and I have no complaints at all.  Everyone I have asked has eceptionists" were professional and pleasant.  A few were taken off guard as they did said that the "rnot expect to here a live person answer.  The service is doing exactly what I need it to do which is to ensure that I do not miss any calls.  I honestly have been an advocate for your business and telling people about it as I am a huge fan of the concept.  You should consider franchising.
Chrio Clinic Calgary
=============================
I just want to say how very pleased I am with the service at Smiledog! Brittany and the other receptionists go above and beyond and it really shows and I have great client feedback.
Intuitive Consultant/Medium  | Reiki Master
===================================

I have been using your service for a few weeks now and I have to say I am delighted. The receptionists, who I call Smile-girls, are fab, everyone of them. It’s been great for me.
Lawyer / Franchise Consultant Montreal //



I then asked  if we could use the above testimonial and she wrote back.
That’s not a testimonial!!! This is:
I have a management consulting/law firm and really needed some help managing my calls!  I found Smiledog on a Google search and because they are a small firm like mine I thought I would give them a try. Don’t let the size fool you, this firm delivers a top notch professional and totally customized, solution to your communication needs. Unlike the big companies that I have used before, you can change your instructions in real time, via a simple email; in fact, everything with them is that easy. Smiledog has great old fashioned values- they put the Client first!          
Lori Karpman, President & CEO Lori Karpman & Associates Ltd.        
Now that’s a testimonial you can print!
=============================
Seriously Brittany, you are the most efficient person ever. I think you need to ask for a raise! Also I am sending off a note to Jeff before I leave on how impressed I am with you and your work for us. I always feel in good hands when I  know you are on the plan!!
Thanks so much!!
Massage Therapy Clinic
=============================