SMILEGAL TESTAMONIALS

                    
                             MAY JUNE JULY 2012 

Jeff,
I am impressed with your service - quick to set up, great ladies on the phones.
I have been referring you to a couple of other consultants that I deal with already!
Thanks Jim
Jim Wilson / President Wilson Executive Search / CareerWorx /Halifax


Thanks Christie
Makes sense to me :)
You girls are super awesome. I appreciate everything you have done for me. :)
Coastal Massage Halifax

Wow your efficient, thanks so much. This is the part of business I hate so I really appreciate your help!
Counseling Office Edmonton Alberta

I just wanted to send along a quick note.
Great comments back from our guests yesterday on all of the Smile Dog help.
Thanks so much!! Sue
Susan Oland, Director, Marketing and Interactive│ Empire Theatres Limited

LinkedIn Recommendations
Nicholas Madore has endorsed your work as Owner at Smiledog "Your Receptionist".
Dear Jeff,
I've written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: "Jeff and his team provides excellent reception services for my businesses. They are always pleasant taking calls, speedy at forwarding messages to me and my staff, great at screening calls and always contact me directly when an urgent call comes through that needs immediate attention. I would definitely recommend Smiledog to anyone."
Service Category: Remote Reception Services
Year first hired: 2010
Top Qualities: Great Results, Personable, Good Value
Nicholas Madore / MVS Shipping Ltd.


Hi Jeff,
Christine at your company is exceptional and when we had a complaint from a regular client she handled it perfectly so that we retained her business Just wanted to let you know about the great job she is doing and that I really appreciate it
Thanks.  Angela
Urban Retreat Massage Therapy Halifax

Hi Jeff,
We are absolutely thrilled – Thank you.
Christine E. Yardley V.P. North America
Binders Galore | Custom Promotions Galore Toronto

Dear Jeff,
I just wanted to let you know that we are super pleased with the service,
and he we have received a ton of compliments about the Smiledog receptionists.
If you need me to I would gladly write a testimonial if need be for your website!
The Nightingale Company / Toronto / Los Angeles

Hi, Jeff, Brittany, Tanya, Leah, Christie, Amy & Debi
I just wanted to say that I think you are all doing a fantastic job with handling my calls. You are all very professional and thorough.
I really appreciate that you are open to learning and getting feedback along the way so that we can manage the calls effectively.
Thanks again.
Robbie Spier Miller, MA, CH / Burlington Hypnosis Centre

Hi Jeff,
A quick note to let you know how happy I am with your service... your
staff are incredibly helpful to me and I have received good feedback
from my patients...
I have had a ton of changes and developments as the web has gone up
etc and your staff have accommodated every need. Please pass along my
sincere thanks to all of them... choosing Smiledog was one of the best
decisions I have made so far in starting my clinic.
Have a great day!
Mike Sangster / Health Skills Physio

Thanks Jeff,
I am very happy with the quality of service from your employees and company in general. I've passed your
name to several business owners. Great service deserves great recognition! 
Dr Brent MacNeil / Balance Chiropractic

Hi Jeff,
First off, I want to say that Kevin and I are very happy with the
performance of your team in terms of professionalism and the level of detail
that we receive in terms of emails after they speak to customers.
Niagara Faucets / Toronto

SmileGals Surprise the Topdog!!

In our first two photographs, "Cake" and "Sugary Smiledog", we see the beautiful cake presented to Mister Jeffrey on his birthday, baked by Debi's daughter, the very talented Deidre Manning. A delightful creation of playful whimsy, this cake boasted top quality and artistic flare. From the identical matching of the Smiledog logo colors, to the beautifully hand crafted Smiledog cake topper complete with telephonic headset, this cake was truly a thing of beauty. 

How sad that in our next photo, "Smile or the Dog Gets it", we see the evil Mister Jeffrey threatening to decapitate the innocent canine cake topper unless everyone promises to let him have the entire cake to himself. In the background, we can clearly see Amy, overcome with grief.

Next up we have "Photo Finish", in which Mister Jeffrey can be seen proudly snapping pictures of his cake. Although he has been told he must share the cake with everyone, his smile is large, as he has secretly decided to swap out the cake's chocolate interior with potato salad before serving it.

In our next photo, "Making a Wish", Mister Jeffrey excitedly blows out his candles, asking for the same thing he does each year...a visit from the Hair Club for Men Fairy.  Maybe this is your year, Mister Jeffrey!

Next, we have "Cut it, Don't Stab it!", in which we can see Mister Jeffrey being confused as to how exactly he should start dividing his cake. Debi was helpful enough to show him that the cake should be cut into even pieces, and not repeatedly stabbed with wild abandon. 

In our next photo, "Cutting the Cake", we see him proudly demonstrating his new skills. Off to the right, though, poor Debi sits in despair, as Mister Jeff has just whispered in her ear that he plans to eat her share of cake while she takes a New Patient call.

Next, we have "Welcome, Don't eat my Cake!", in which Mister Jeff can be seen shaking the hand of a fellow business colleague in the building. What seems like a friendly gesture is actually Mister Jeffrey attempting to establish himself as the Alpha Male, running interference between the newcomer and the cake. Mister Jeffrey makes it very clear with a series of complicated hand gestures and shooing motions, that the newcomer is welcome to enjoy some potato salad, but no dessert.

Moving on to gifts, we can see in our next photo, "OMG, You Shouldn't Have!", it is very clear that Mister Jeff is moved beyond words at the time and effort rendered by the office in order to present him with a lovely and artistic framed photograph of all his employees. It can plainly be seen that he is very touched by the planning and coordination of efforts involved in arranging for this thoughtful present.

Immediately afterward though, in "Wait, Where's my Sports Car!?" we see the expression on Mister Jeffrey's face when it dawns on him that the staff portrait is the ONLY present he is getting. Perhaps next year we might see a revision of staff salaries?

In our next photo, "Devil Says Grace", we see Mister Jeff attempting to deliver a blessing over the beautiful and sumptuous buffet of homemade culinary delights, prepared entirely by Debi.  As Jeff enthusiastically clasps his hands over the food and starts to forget the words, Joan laughs hysterically, reminding him of the last time he attended church, when they made him sit at the back after he was caught stealing from the collection basket. Just kidding!!

Finally, after all of the fanfare, and the gift opening...after the buffet was ravaged and the cake was wrestled from Jeff's arms and shared throughout the office...we see, in our last photo, "Cake Lust" that Mister Jeffrey does realize... on your birthday, you CAN have your cake, and eat it too.

 Here's to you, Jeffrey Doyle. Hope you had as much fun celebrating your 29th with us as we had while preparing and putting it on for you. Who knows what the big 30 will bring, but if we might make a suggestion? Next year, wear a helmet.

With love and mischief

"Your Smile Gals"

Blog & Photos by SmileGal "Christie" 

See Christie in background of "Cake Lust"  

ADMINISTRATIVE PROFESSIONAL DAY BRINGS MANY THANKS & TESTIMONIALS APRIL 2012

We have been truly blessed at Smiledog this spring. We have many new clients who have found our virtual receptionist / answering service to be an excellent addition to their businesses.

I am including a few of the testimonials we have received this month. These testimonials are the fuel for our business and they are greatly appreciated by everyone. Yea Ha! Everyone loves a compliment.
We also received some great Gifts on ADMINISTRATIVE PROFESSIONAL DAY
Thanks so much!!!

Matt from The Nightingale Company just called.

He just wanted to let you know that he is super pleased with the service,
and has received a ton of compliments about us today, and he said he would
gladly write a testimonial if need be for the website!
The Nightingale Company, Film Industry Toronto

Dr Korbin.
It is so rare that you deal with a service company and have absolutely no complaints.
Please use my name anytime as a reference and thanks so much for the great service.
Sincerely,
Dr Ilene Korbin,. Florida

Hi, Jeff, Brittany, Tanya, Leah, Christie, Amy & Debi
I just wanted to say that I think you are all doing a fantastic job with handling my calls. You are all very professional and thorough.
I really appreciate that you are open to learning and getting feedback along the way so that we can manage the calls effectively. I think you are all doing an awesome job with the phone.Thanks again. With best regards,
Robbie Spier Miller, MA, CH / Burlington Hypnosis Centre

Allow me to thank you and your excellent staff for the fine service you provided these past few years. I received many compliments on the quality of the reception service in my office and I had to confess to callers that it was your service and your staff deserving of the praise and not me. The gals who answered my phones these past years were all professional, competent, friendly in some not so friendly situations, and they earned their salary. Thank you for that. It is testimony to your good leadership.
Immigration Lawyer, Halifax

Jeff, The ladies are doing an excellent job. I already have customers commenting on our "new" receptionist phone skills and wanting to meet her.
NailSense Toronto’s Best Nail Salon, Toronto

Hi Jeff, A quick note to let you know how happy I am with your service... your
staff are incredibly helpful to me and I have received good feedback from my patients...
I have had a ton of changes and developments as the web has gone up etc and your staff have accommodated every need. Please pass along my sincere thanks to all of them... choosing Smiledog was one of the best decisions I have made so far in starting my clinic.
Mike Sangster, HealthSkills Physio, Halifax

That was a great msg thanks Tanya we will call her. You are doing a great job!
NF Massage Therapy, Niagara Falls Ont.

I am very happy with the quality of service from your employees and company in general.
I've passed your name on to several business owners.
Great service deserves recognition!
Dr. Brent MacNeil BALANCE CHIROPRACTIC ,Halifax

Hi Jeff,
First off, I want to say that Kevin and I are very happy with the
performance of your team in terms of professionalism and the level of detail
that we receive in terms of emails after they speak to customers.
Niagara Faucets Ontario

Smile-Gals Receive Customer Service Awards

                                                            SMILE-GAL AWARDS

Every Virtual Receptionist / Answering Service Company is only as good as their front line receptionists.
                  
                              SMILE-GAL CUSTOMER SERVICE AWARDS 2011

Smiledog has been blessed with great people who care about their job and work together to deliver the Smiles and service for our clients

Smildog's receptionists answer thousands of phone calls every year.  As the owner I hear everyday the effort and skill it takes to help frustrated customers. This skill is really an incredible talent that often goes on noticed by customers.

All of Smiledog's receptionists are exceptional and they all care about our customers and the success of Smiledog.

This year we wanted to give a special award for loyalty, team work and dedication.

Tanya Reid received her Smile-Gal award for her loyalty and dedication to Smiledog and great customer service. Tanya has been with Smiledog the longest of any of our receptionists and consistently impress our clients with great service. Tanya has worked every shift and always available to help out when we need her.  Tanya is our go to project Gal. She loves projects and does a fantastic job when assigned.  Thanks Tanya for a job well done.

Debi Barkhouse received her Smile-Gal award for her team work and great customer service. Debbie filled more shifts and helped out more than anyone when we were in a pinch. She also makes a great banana bread. Thanks Debbie for helping out so much and making everyone feel at home.

Brittany Gilday received her Smile-Gal award for being AMAZING. Everyone know that Brittany is the go to Smile-Gal. We could not survive without her.
She has a photographic memory, gets all the daily tasks done before you ask and is a true Smile-Gal Star. She also keeps us up to-date on our daily horoscope.

Of course all the receptionists at Smiledog do a fantastic job and they all deserve awards every day.  

I would like to give a special thanks to Chantel, Christie, Leah and Joan who  

"Get er done" everyday. 

Thanks so much for being Grrrrreat!!! Smile-Gals 

Virtual Receptionist Helps client in Pain. Great Job!

What can a virtual receptionist / Live answering service do for your business?

Tanya "Great Job"

Sometimes it is something amazing!
Many people do not answer the phone anymore.
In an attempt to cut costs they are using fancy new auto attendants or voice-mail etc and they think they are providing great customer service.
We recently had one of our receptionists help an appointment setting client who uses us to answer his phone and book appointments
It really showed me that only a live person can provide a level of service that goes above and beyond and truly builds customer loyalty.
I sit here everyday listening to what a great receptionist can do. They empathize, listen and add value to ever customer interaction in a way that only a human can. Sometimes they even "Wow me" as the interaction below shows how Tanya one of our great receptionists helped a chiropractic patient who was in extreme pain squeeze into our clients schedule.


Hi Dr MacNeil.
I just received a call from Bob ? who is in IMMENSE pain (so much that he could hardly talk to me on the phone)
He can walk okay but he can't stand up straight.
I took a look at your calendar and told him to come in for 2/2:15. He's going to grab a shower and come for then.
I know your schedule has you off until 2:30 and then Mary ? is in at 3pm, but I felt so bad for this guy (and I know you would too), so I wanted to try and get him in asap.
And, as I was booking this, Jules ? was booked in for the 2:45 slot. Is there any way you could come in to see Bob at 2pm when he gets in? I'm sorry if this isn't do-able.
His telephone number is 1-902-7??-5/// if you need to reach him. Or I can call him if need be.


Thanks
Tanya
Smiledog 'Your Receptionist'


Our client replied back to Tanya with the following comment.


Thanks Tanya,
I will see Bob as soon as he arrives.
A+


All I can say is lets see your voicemail or auto attendant provide this level of service.


Live answer can really make a difference.

"Smile when you answer the phone"

"SmileGals" Surpised Again! Thank you Cheri!

Wow!!!!  We were so surprised when Cheri a Physiotherapist who has been a Smiledog virtual receptionist appointment setting client "FOREVER" dropped by and gave all the receptionists an incredible gift basket.

Cheri was one of our first virtual receptionist appointment setting clients. Cheri started using a Google calendar then moved over to our customized web based appointments setting system and we have loved booking clients into her schedule.  

The "SmileGals" would just like to give Cheri a big Thank you. The balsmic vinger etc wine bread hic! was fantastic.
We so impressed that you thought of us and we wish all the best,. You made our day / month.

Virtual Receptionist "Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

"Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

Tanya one of Smiledogs great Virtual Receptionists has provided outstanding answering services to small business all across North America. Tanya who has been with Smiledog for over two years provides outstanding telephone messaging and virtual receptionist services to Smiledog's diverse client base in The United Sates and Canada.

The Smile-Gals would like to give Tanya a shout on her birthday and say how much we appreciate her fun attitude and superior customer service skills.

If you need a virtual receptionist or answering service call Smiledog to get Tanya and the rest of our excellent staff to create a great first impression for you business. We can take a message, connect calls to your extension, cell or home office. We also specialize in booking appointments using any web based system for massage therapists, physiotherapist, chiropractors, acupuncture, hypnotic therapy, osteopathy and psychological offices.

Smiledog system is flexible and customizable to each clients needs. Tanya is a great example of the great team of virtual receptionists who provide service to our diverse client base in North America.

Happy Birthday Tanya,. Thanks for the great work. Call us at Toll free @ 1-866-773-2030

http://www.smiledog.ca/